Important Info & Returns
Before you order our wines online
Legal Drinking Age
It is an offence to buy or attempt to buy alcohol if you are under the age of 18. It is also an offence for any person to buy or attempt to buy alcohol on behalf of that person being under the age of 18.
La Sicilyana will not knowingly sell or deliver alcohol to any person under the age of 18 or who appears to be under the age of 18.
La Sicilyana operate a challenge 25 scheme. If you are lucky enough to look under 25, our drivers and staff have been trained to ask for photographic ID. This can be in the form of either a drivers licence, Passport or a PASS card issued by the “Proof of age standards scheme”.
In the event no proof of age can be shown on delivery, the goods will be returned to us and an alternative delivery date will be rearranged. If on the second delivery attempt the recipient appears to be under the age of 18 or within the challenge 25 rule, where no ID can be provided, goods will be returned to us, after which a refund less any reasonable delivery and administration costs that have been incurred. Any balance will then be refunded back to your card that was used for payment at time of order.
If any wine is found to be corked through no fault of the recipient or indeed La Sicilyana, we will arrange for a full refund which will be individually assessed taking into account the room temperature, correct storage facilities, preferably in darkness and away from direct sunlight. If you believe a wine to be faulty, you must email us at email@example.com enclosing your order number within the subject line . You will be liable for the safe return of the wine. We would suggest a tracking service to ensure safe receipt to ourselves. We will then arrange for the wine to be tested and ultimately, any refund given where appropriate. Your statutory rights are not affected.
How to Order
online shop www.lasicilyana.co.uk
When you order
We accept all major forms of credit cards to include Visa, Mastercard and American Express. Online payments are made using a secure payment encryption.
Description and Prices
Description and prices are clearly set out within our web site. We reserve the right to change our prices without notice. Prices issued to our latest price list will supersede any other prices set out elsewhere should they be different.
We try to ensure all our wines are displayed correctly in terms of availability, price and description, however, many items go out of stock quicker than we can update them online. In the event a wine ordered is out of stock, we will contact you to advise you so and offer a similar alternative both in quality and price.
Receipt of Goods
We will aim to dispatch your order within 48 hours of receipt. You should also allow sufficient time for our couriers delivery lead time which can be up to 10 working days. We cannot be held responsible if there is a delay in the couriers lead time that is outwith our control although every effort will be made to ensure this does not happen.
Damages and Breakages
In the unlikely event any of our products ordered arrive with you damaged, you should notify us within 24 hours by email to firstname.lastname@example.org enclosing your order number within the subject line explaining which, if not all of the goods have been damaged, along with photographic evidence. We will replace or exchange damaged goods only. Where a refund is preferred, La Sicilyana will credit your account with the price you paid for the damaged goods or a proportionate amount of the total order value representing a proportionate amount of the damaged contents, upon us receiving the returned damaged items back. Where a return is not possible due to for example a surmisable amount of damage, photographic evidence must be provided and sent via email before any refund can be considered.
You may cancel your order for any reason and at anytime from within 7 days of receipt of goods provided all of the items are unopened and intact. To do so you must notify us by email to email@example.com enclosing your order number within the subject line. It is your responsibility to take reasonable care of the delivered items in your possession until we are able to collect it. Any products uplifted should be in their original packaging to avoid further damage unless otherwise agreed.
Our Contract with you.
All goods will remain the property of La Sicilyana until payment is received in full and delivery has been made to the agreed delivery address.
Delivery Charges and Areas Covered
We cover all mainland UK addresses. Orders of £150.00 or more Incl. vat (excluding delivery charge) will be delivered free of charge. Orders below £150.00 will be subject to a delivery charge which will be shown at checkout.
Get in touch
Frequently asked questions
How is my wine delivered to me?
We know that wine bottles are fragile so we take care to make sure that your wine arrives safely with you! We use packaging materials that are specifically deisnged to carry wine, and we work with a dedlicated courier, who in our humble opinion, is the best around for wine delivery!
Does my wine come from Sicily?
Yes! All of our wines are imported by us from wineries in Sicily - there are no middlemen involved! We ship our wines to the UK in small batches so that we have a good stock for our customers, without the delays that would happen if you were buying direct from Sicily.
Why don't you ship outwith mainland GB and Scottish Islands?
The costs of shipping wine from our base in Scotland to Northern Ireland are very expensive, and as a small independent business we are unable to absorb the costs. We continue to look for new solutions, but if you would like to discuss further then please get in touch.