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Frequently asked questions
How does membership pricing work?
By making a commitment to us, we, in return promise to offer you the best possible price on all our wines, saving anything up to 20% or more without you having to buy in bulk. If you simply want 1 bottle, no problem, you will always receive the best price without having to buy a full case, unless you want to of course.
How do you use my funds?
Cutting out the middle man, we constantly look for great wines made by small family winemakers and farmers that have yet to be discovered here in the UK. We love their dedication to work the land with traditional methods for organic, sustainable and great tasting wines.
What am I signing up to?
By signing up today, you will pay a monthly amount, choose from £25, £45, £75 or £95. Order the wine you want, whenever you want. You are not signing up for any reoccurring wine shipment.
Do you charge for delivery?
Delivery is free on all orders of £150 or more, otherwise a very modest £9.95 is charged within the UK Mainland.
Can I control my account & orders?
Yes. After your initial three-month commitment, you can change your monthly contribution, pause or cancel your subscription with 28 days' notice. Any Store Credit you've already built up remains available, but member pricing resumes when your subscription becomes active again.
What happens to unused credit?
Any unused credit will sit in your account until such times as you want to spend it. There is no expiry date.
Can I use credit or debit card if my order is bigger than my fund account?
Yes! Simply pay the difference at check-out using your preferred card method. You will always be paying at the membership price.
Is there a minimum commitment?
Yes, only for 3 months. After that you can cancel your membership with us at any time with 28 days notice. We would, however, hate to see you leave, we do get very emotional that way.
Are my funds safe?
Funds received are segregated from the operating capital of the business. Funds held within the membership account are for the purpose of sourcing and investing in new wines only.
Why can't I receive member pricing if my account says "Active"?
Your Wine Club account and your monthly subscription are two different things.Your account remains active so that we can securely retain your membership details and any Store Credit you have earned. However, member pricing is only available whilst your monthly Wine Club subscription is active.
What happens if I pause my subscription?
If you pause your subscription:
- Your account stays open.
- Any Store Credit you've already earned remains yours to use.
- Your member pricing is temporarily suspended until your subscription becomes active again.
Do I lose my Store Credit if I pause my membership?
No. Any Store Credit you've already earned stays safely in your account and can be used when placing an order, even if your subscription is currently paused.
When will my member pricing return?
Your member pricing will automatically return as soon as your monthly Wine Club subscription becomes active again. This happens when your next subscription payment is processed or if you choose to reactivate your subscription earlier.
Why is member pricing only available with an active subscription?
Member pricing is one of the exclusive benefits of being an active Wine Club member. Keeping your monthly subscription active ensures you continue to receive all of the benefits of membership, including exclusive pricing, Store Credit, and future member offers.